Requesting Return Authorization

  • All requests for return authorization (RA) must be initiated by the customer online, within a specified timeframe.
  • Customers can log in to their order dashboard and select the product-specific return policy to apply for an RA.
  • Our system will notify us of the customer's request, and they will be contacted within one business day with instructions.

Standard Return Policy

  • Return shipping costs are the responsibility of the customer.
  • Original shipping charges and handling fees for returned items will be deducted from the refund.
  • There may be a restocking fee deducted from the refund if a customer wishes to make a return.
  • If the item is refused and returned, any return freight costs will also be deducted from the refund.

DOA or Damaged on Arrival

  • For products that arrive damaged or in error, electronicsforless.ca will pay for a replacement to be shipped if the damage, shortage or mis-shipment is properly signed for.
  • If damage, shortage, or loss is not signed for, the manufacturer may not be able to ship replacements.
  • Customers may also choose to return the product for credit.

Standard Return Limitations

  • Return shipping will be deducted from the refund for unopened products.
  • If a product is opened, a restocking fee may be deducted depending on packaging damage and product wear.
  • A buyer's remorse return is when a customer refuses or returns an order because they do not like the product, no longer want it, or believe the order was cancelled.
  • Return shipping costs must be covered by the customer for unsatisfactory product specifications, and a restocking fee will be deducted on open products.
  • All accepted return authorizations must include packaging and all materials and paperwork.

Cancelled Orders

  • All cancelled orders will be confirmed in writing by TheOpenBox.ca.
  • Orders that have been shipped cannot be cancelled, and costs for round-trip shipping will be deducted from refunds if orders are refused.
  • Orders that are refused are still considered returns, and the restocking fee and shipping costs both ways will be incurred.

Credits and Refunds

  • All credits for returned items will be processed once the products are returned to the distribution center.

Headphones:

  • No returns will be accepted on any opened pairs of headphones or earbuds due to health and safety reasons.
  • Any returns for headphones and earbuds under extreme circumstances will be charged a mandatory 15% restocking fee.
  • Shipping charges will not be refunded.

Special Order Items:

  • Special orders are purchased from the manufacturer for you and cannot be returned under the standard return policy.
  • We guarantee satisfaction of the product for any defects or shipping damage.

Final Sale Items:

  • Items that are considered final sale cannot be returned if opened for health reasons.
  • Small appliances that have been used cannot be returned; however, manufacturer's warranty service still applies.
  • Consumable items cannot be returned if opened or assembled, including AV furniture, speaker mounts and stands of any kind, batteries, recordable CDs/DVDs, cassette tapes, cables, TV lamps/light bulbs, projector lamps/light bulbs, turntable accessories, needles, and cartridges.

Software Usability and Network Connectivity:

  • Trouble with connecting products to home networks or internet networks, subscription-based networks, WiFi hot-spots, Spotify, Netflix, Hulu, and similar types of networks are not covered by the standard return policy.
  • Customers are advised to consult with the manufacturer and/or the network provider to resolve connectivity issues.